ResQ Pro Restoration, now also operating as Steamatic Calgary, is a Calgary, Alberta-based restoration company providing 24/7 emergency response for water, fire and smoke, and mould damage across residential and commercial properties. The team also handles asbestos removal, biohazard cleanup, hoarding and industrial cleanouts, and full reconstruction and renovation work, serving Calgary and surrounding communities including Airdrie, Chestermere, Cochrane, Okotoks, Strathmore, and Canmore. ResQ Pro is IICRC-certified, 100% Canadian owned and operated, and a four-time consecutive Consumer Choice Award winner for Calgary and Southern Alberta.
ResQ Pro Restoration Case Study
25% Increase In Monthly Leads, While Reducing Cost Per Lead by 17%
We rebuilt ResQ Pro's Google Ads account to target phone call leads and conversions, structuring campaigns by service line so budget could shift toward whichever services were producing the best bookings.
RESULTS AT A GLANCE
- Leads grew 25% month-over-month while cost per lead fell 16.8% to $118.84 and conversion rate climbed to 11.94%.
- Cost per click fall as much as 33%, with total account costs down 8%, even as bookings held steady.
- The best week on record saw conversions double while cost per booking fell 61%, from roughly $624 to $243.
- One service line is now converting at $93.27 per booking, about a sixth of the account-wide average.
- Weekly phone enquiries into the business have more than doubled as market awareness grows.
Who is ResQ Pro Restoration?
The Challenge
ResQ Pro needed a Google Ads program built around the phone call, not generic web traffic, one that could tell a genuine emergency call apart from job seekers, researchers, and irrelevant enquiries, while proving out results across several very different service lines on a fixed monthly budget. Early on, lead quality was being diluted by callers only looking for a free inspection, and some genuine calls coming in directly from the ads risked going untracked altogether.
The Solution
We rebuilt ResQ Pro's Google Ads account to target phone call leads and conversions, structuring campaigns by service line so budget could shift toward whichever services were producing the best bookings. From there, we focused on lead quality and efficiency: adding a small refundable inspection fee to filter out free-inspection shoppers, sharpening call tracking so spend followed genuine enquiries, and rebuilding key landing pages to match ads to the right page every time.
All Around Success for Resq Pro Restoration
In the account's first full month-over-month comparison, bookings grew 25% while cost per lead fell 16.8% and conversion rate climbed nearly 3 points.
A mid-year push for efficiency took things further, cutting cost per click by 33% and total account costs by 8%, even as bookings held steady. The best week on record saw conversions double while cost per booking fell 61%, from roughly $624 to $243, and phone enquiries into the business have more than doubled in a single week as awareness of ResQ Pro grows.
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