Tak Heating & Cooling is a Vancouver, BC-based HVAC company, serving families across the Lower Mainland including Burnaby, Coquitlam, Surrey, Langley, Delta, Richmond, Port Moody, Port Coquitlam, Pitt Meadows, Maple Ridge, North Vancouver, West Vancouver, and Vancouver itself. The company installs and repairs heating systems, heat pumps, air conditioning, and water heaters for residential homeowners.
TAK HEATING AND COOLING CASE STUDY
50% more jobs booked after website redesign and ads campaign
We redesigned the Tak Heating website for visual appeal and conversion, adding a cleaner layout, stronger trust signals, and clear calls to action to book a visit.
RESULTS AT A GLANCE
- A newly redesigned website built for visual appeal and conversion, replacing a site that wasn't converting
- Conversions up 50% in 3 months
- Conversion rate up 62%, from 2.30% to 3.72%, over the same period
- Branded search leads converting for as little as $34.07, at a 39% click-through rate
Who is Tak
Heating and Cooling?
Tak Heating positions itself around honest, no-pressure guidance rather than upselling: the team walks homeowners through their options, helps them access government and FortisBC rebates, and will recommend a repair over a replacement whenever that is the right call for the customer. The company holds Red Seal certification, is a FortisBC Trade Ally member, and has built a reputation for clean, respectful in-home service backed by 200+ five-star Google reviews from Lower Mainland homeowners.
The Challenge
Tak Heating's existing website was not converting well and did not visually reflect the quality of the company's work or the trust-driven, honest positioning the business wanted to compete on. In a Lower Mainland HVAC market where homeowners typically compare several providers before choosing one, the site needed to do a better job turning visitors into booked consultations and repair calls.
At the same time, Tak Heating needed a paid search presence that could compete for high-intent searches across heating, cooling, and water heater services, spanning a wide service area of more than a dozen Lower Mainland communities, each with its own local competition and search behaviour.
The Solution
We redesigned the Tak Heating website with a clear focus on visual appeal and conversion: a cleaner layout, stronger trust signals (reviews, certifications, the company's honest-pricing positioning), a plain-language explanation of the company's process from first contact through rebate help and job completion, and clear calls to action throughout the site to book a consultation or repair visit.
Alongside the redesign, we built and manage Tak Heating's Google Ads account, structured around dedicated campaigns for Cooling, Heating System / Heat Pump / Furnace, Water Heater, and Branded search, with geo-targeted ad groups covering Tak Heating's core service areas. Campaigns are reviewed and optimized monthly based on performance data, shifting budget toward the campaigns, ad groups, and keywords producing the strongest results.
All Around Success for Tak Heating and Cooling
Comparing July, the earliest month in Tak Heating's campaign, to September, the account has grown its lead volume while becoming more efficient rather than simply spending more to get more. Conversions gained a 50% increase, and the conversion rate climbed from 2.30% to 3.72%, an increase of more than 60%.
Branded search has also become a strong, low-cost source of leads: in September, Tak Heating's branded campaign converted at a 39.02% click-through rate and generated 3 conversions at just $34.07 each, a sign that the brand awareness built through the new site and ongoing campaigns is translating directly into cheap, high-intent leads.
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We help home service businesses rank higher, get more calls, and keep their schedule full with digital marketing strategies.